A call center is a set of resources, human, property, furniture and technology, which allows to support the long-distance relationship between a brand and its market. It is most often realized by one or more space (s) are distributed offices where phone calls but also e-mails, letters, etc.. These calls can be qualified entrants, when received by the customer advisors from the center, or the reverse of outbound when issued by them. Many call centers handle both types of calls.
In general, it should be noted that since the turn of the century, all industries rely on the use of call centers mainly for external relations but also to optimize their internal interactions. This is the case of centers of assistance (help desks) internal troubleshoot remote employees, it is also true of platforms established to educate employees on their pay slips, their rights and obligations.
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